CokiBack home1. Scope
This Privacy Policy applies to the Coki mobile application, official website, swimming community, AI coach, Apple In-App Purchases, and support communications. It should be read together with the User Agreement. The EULA presented in the app is maintained as a separate acceptance state.
2. Information we handle
- Account information: email address, authentication details, account status, and agreement versions.
- Profile information: display name, avatar, biography, swimming interests, and other optional details you provide.
- Community activity: photos, videos, captions, conversations, reports, restrictions, and related actions.
- AI coach content: prompts and responses needed to provide the feature.
- Purchase information: Apple product identifier, transaction status, virtual-item balance, and fulfillment status. Coki does not receive your complete payment-card number.
- Technical and support information: app version, diagnostics, permission state, installation identifiers, and details you provide when contacting us.
3. iOS permissions
Coki requests access only when you choose a feature that needs it. You may deny access or change permission choices in iOS Settings, although the related feature may then be unavailable.
- Camera and photos: creating or selecting profile and community media.
- Microphone: recording audio with swimming videos or communication features.
- Location: attaching an optional location or supporting a feature you request.
4. How information is used
- provide accounts, profiles, community features, and support;
- operate the AI coach and personalize requested responses;
- process eligible Apple In-App Purchases and prevent duplicate fulfillment;
- respond to safety reports and enforce community rules;
- detect misuse, troubleshoot errors, and protect service reliability;
- comply with legal obligations and protect rights and safety.
5. Sharing
We may share information with service providers that help operate app functionality, AI features, media delivery, support, diagnostics, and security; with Apple for In-App Purchase processing; when required by law; or when reasonably necessary to protect people, rights, and safety. We do not sell personal information.
6. Community visibility
Profile details and content you choose to publish may be visible to other people according to the feature and your actions. Do not publish information you do not want others to see.
7. Retention and security
Information is retained for as long as reasonably necessary to provide Coki, fulfill requests, maintain transaction integrity, prevent abuse, resolve disputes, and meet legal obligations. We use reasonable safeguards, but no method of processing or transmission is completely secure.
8. Your choices and deletion
You may edit available profile details, change iOS permissions, remove eligible content, and use in-app safety controls. You may initiate account deletion from Settings or contact us to request access, correction, restriction, objection, or deletion where applicable. Identity verification may be required.
9. Children
Coki is not directed to children below the minimum age required to consent to online services in their jurisdiction. Contact us if you believe a child has provided personal information contrary to applicable requirements.
10. International processing
Service providers may process information in countries other than your own. Where required, we use appropriate measures for international processing.
11. Changes
We may update this policy as Coki features or legal requirements change. Material updates will be presented through the app or website, and the effective date will be revised.
12. Contact
For privacy questions or requests, email cokiswimming@gmail.com.